Public services centred on people

Connecting with citizens & AI

We simplify how public administrations and citizens relate, with artificial intelligence and free software. Procedures that are more accessible, more efficient and more human.

Let's talk about your project See what we do

languages supported: 100+ languages supported
free software: 100% free software
citizen support: 24/7 citizen support

About us

Public technology — close and open

We make dealing with the administration simple for everyone.

At Videoatención we put artificial intelligence at the service of people: we cut the complexity of procedures without ever losing the closeness of public service.

We believe in technological sovereignty and free software. Every solution we build is based on open, auditable and shareable technology, so administrations stay independent from third parties and keep control of public data.

We support each project from start to finish: from rolling out the technology to training teams and managing change.

People-centred

We design every solution around the people who will use it, not around the technology itself.

Technological sovereignty

Free software and open technology: control over data and tools stays in-house.

AI that makes sense

We apply artificial intelligence where it brings real value, with transparency and accountability.

Close public service

We make administration more efficient without ever giving up human attention.

Trusted by public administrations

El Prat de Llobregat City Council
Rubí City Council
Lloret de Mar City Council
Viladecans City Council
Barcelona Provincial Council

Products

Tools for autonomous citizens

Digital solutions that guide, inform and support people throughout the whole procedure.

Guided assistants

Guide citizens step by step through procedures, identifying the right process and the documents each case needs.

Smart forms

Autonomous creation of digital forms with reduced technical dependency, tailored to each procedure.

AI chatbot

A generative-AI virtual assistant that answers citizens in over 100 languages, around the clock.

Smart search

A search engine that understands the intent behind each query and surfaces what really matters.

QR document upload

Submit documents through a QR code during the appointment, simply and securely.

Interactive reminders

WhatsApp reminders that update the calendar and prevent missed appointments.

Support chat

Live assistance so citizens can complete their procedures on their own.

Vtramit

A video-call platform to serve citizens remotely with full legal guarantees.

In pictures

The product, in real screenshots

This is how citizens and administration staff experience it day to day.

Guided assistant: registering in the municipal census

Chatbot resolving a citizen query

Service and processing by video call

Smart form for a tax procedure

Appointment reminder over WhatsApp

Support chat embedded in the e-office

Document submission via QR code

AI projects

Artificial-intelligence projects

Our own, open AI solutions for city councils, county councils, provincial councils and digital government. Already in production.

GUIAT platform

Publish procedure guides with no technical dependency: assistants that lead citizens to the right procedure and documents. For councils and citizen-service offices that want fewer queries and errors.

LLM manager & classification

Centralise and govern your organisation's use of AI: connect your models, auto-classify queries and documents, and control cost and data. For IT teams that want AI with sovereignty.

Procedure recommender

Helps each person find what applies to them based on their situation, with semantic search. For portals and e-offices of councils and shared-service bodies that want to end "I can't find it".

Virtual assistants & agentic AI

AI chatbots and agents that converse, resolve and hand off to a person when needed, integrated into your channels. For service teams that want to answer 24/7 without losing the human touch.

Process automation

We automate repetitive tasks and cross-system workflows — appointments, reminders, notifications, data. For bodies that want to free up staff time and shorten turnaround.

Plain-language simplification

We turn administrative texts into clear, inclusive language with AI assistance (Claria · SimplifiquIA). For any body required to communicate understandably.

KLARIA · Procedures portal

The single digital front door where citizens find and complete your municipality's procedures, with the GUIAT catalogue and assistants built in. For councils that want a modern procedures portal.

Videos